42 replies to this topic

[8secDart]

Well did a 6.4 install in my wife's 2015 Challenger had Arrington doing the tune. After 5 weeks and getting no where I contacted 2 different guys. Hemituner and HHP.
After a week and no contact back form HHP I tried Hemituner. Been 2 days now and nothing. No call back no emails back.Nothing.
Is there a secret hand shake or code I need to know. WTH ????

[Renfrick1]

Abracadabra

[rtr0id]

[email protected]

 

 

5 bucks says you hear back from Johan within 2 hrs

[no1special]

All the good ones are busy....kinda the nature of it. Fwiw I recommend mike at ost dyno. He is always busy. It's worth the wait in my opinion. Just gotta be patient with these guys, they are in demand

[Hemituner]

Well did a 6.4 install in my wife's 2015 Challenger had Arrington doing the tune. After 5 weeks and getting no where I contacted 2 different guys. Hemituner and HHP.
After a week and no contact back form HHP I tried Hemituner. Been 2 days now and nothing. No call back no emails back.Nothing.
Is there a secret hand shake or code I need to know. WTH ????

To Answer the question directly yes, we are very busy. We have been steadily catching up as posted in the auto-responder in our e-mail system. As far as not receiving a response in 2 days that is not true either. I did not receive your files that I requested until 5:56 PM on WED, they were on my board for review in last nights work. I have read your E-mail and had additional questions for you today when I was to call as I did not feel a call at 10:30 PM yesterday evening would be appropriate.In your E-mail it states you have rich codes and 02 codes after disconnecting 02's during diagnostics, and loading revised tunes. My First guess is possibly the tune API sent you is not getting on to the tool properly. I work very hard to be truthful with my clients and potential clients when we have a high volume of work.

Kind Regards

AJ

[HighHorseman]

Same with me. I've worked 9am to 3am three out of the last 4 days. Unfortunately your issues started right when most of us tuners were going into a race weekend. Combined with the fact that most of us that spend a lot of time at the track are in our last week it two before the tracks close for 4 months and this makes things nuts. I didn't want to make any promises or take any money from you when we spoke, just said let me take a look. Sorry, I just haven't had the opportunity to.

[lizzer]

[email protected]
 
 
5 bucks says you hear back from Johan within 2 hrs

8secDart don't do it. You will be out 5 bucks.

[BuckeyeGuy]

_{And there you have it - and it is always said that you cant rush a good thing.     These guys are not just sitting twiddling their thumbs waiting for a call.}

[8secDart]

Ok guys. That's cool. I know you are busy but I did not even get an email back saying you got the email I sent with the files. Well I did get an email back form Hemituner. It was a general message saying he was in the office and working to get emails answered. Not being a dick but wanting to find someone that can get this done without having to wait 5 more weeks and no fixes. Thanks for your time guys.

[wyatt_j@arrington]

Well did a 6.4 install in my wife's 2015 Challenger had Arrington doing the tune. After 5 weeks and getting no where I contacted 2 different guys. Hemituner and HHP.
After a week and no contact back form HHP I tried Hemituner. Been 2 days now and nothing. No call back no emails back.Nothing.
Is there a secret hand shake or code I need to know. WTH ????

Hi Lenny,

 

We have done much more than getting nowhere…  Yes we sold you a trinity and a tune for the 15 6.4.

 

Further…

We have multiple calls / emails assisting your with your install swap from the 5.7 to the 6.4, answering questions regarding the install and info on it providing assistance. I have around 20-30 calls between us and you including ones directly with our tuner

We have fought body codes and other codes not typically related to a tuning issue. We also suspected at one point due to the data / codes that there was either an exhaust leak or something was not hooked up correctly.  After several data logs sent in and trying to help you remotely diagnose your issue as to what it could be your last revision 4 was sent to you on Nov 2nd and we have not heard anything back from you on it.

 

 

If you are still having issues I suggest you reach out to us or bring the car by the shop for us to look over as you are less than 2 hours away.

 

-Wyatt

[8secDart]

Hi Lenny,
 
We have done much more than getting nowhere…  Yes we sold you a trinity and a tune for the 15 6.4.
 
Further…
We have multiple calls / emails assisting your with your install swap from the 5.7 to the 6.4, answering questions regarding the install and info on it providing assistance. I have around 20-30 calls between us and you including ones directly with our tuner
We have fought body codes and other codes not typically related to a tuning issue. We also suspected at one point due to the data / codes that there was either an exhaust leak or something was not hooked up correctly.  After several data logs sent in and trying to help you remotely diagnose your issue as to what it could be your last revision 4 was sent to you on Nov 2nd and we have not heard anything back from you on it.
 
 
If you are still having issues I suggest you reach out to us or bring the car by the shop for us to look over as you are less than 2 hours away.
 
-Wyatt

This is total BS!!! I sent emails 2 weeks ago and called. You where at SEMA show. I called 3 times and left messages and no call back.
The only trouble with the codes is the 02s and the active exhaust. Which I do not have. The U113F and the other code is the active exhaust.
This is the 2nd time you have said it was something in the install!!
This whole process has been a cluster with you guys. You are right it was my fault on the install. My fault for not reading up on your shitty services. I am going to someone else. Have a nice day!

[AvantSrt8]

Oh boy, you jump on two different tuners back for not getting back to you and now it's arrington's fault because they attended a 3 day show.
I see a pattern here.

[8secDart]

Oh boy, you jump on two different tuners back for not getting back to you and now it's arrington's fault because they attended a 3 day show.
I see a pattern here.

. Sorry but did not jump on the turners back. If they would have told me when and even if they had got the info would not have been a problem. I give 2 shits about what you see. I want someone to get it fixed. I never though Arrington under the bus just said I was wanting to get something done in a timely manner. With them it wasn't happening. Thanks Lenny

[sharkcohen]

Busiest race week of the year, with SEMA smack in the middle.

[8secDart]

Have had some very helpful PM messages. Thanks to those people. All have said the same thing. AJ and Jason are great turners but stay very busy.

[wyatt_j@arrington]

This is total BS!!! I sent emails 2 weeks ago and called. You where at SEMA show. I called 3 times and left messages and no call back.
The only trouble with the codes is the 02s and the active exhaust. Which I do not have. The U113F and the other code is the active exhaust.
This is the 2nd time you have said it was something in the install!!
This whole process has been a cluster with you guys. You are right it was my fault on the install. My fault for not reading up on your shitty services. I am going to someone else. Have a nice day!

 

Ok, Let's look at what you just stated.... 

 

You say you called and emailed 2 weeks ago, of course you did. My prior comment states i sent you revision 4 on Nov 2nd... 2 weeks ago as you mentioned was in October. Of course we had correspondence at that time 2 weeks ago.  You sent data logs and codes, we reviewed it and a revision was sent on Nov. 2nd. I was at SEMA yes the 3rd through the 6th,  I had no data logs / codes or correspondence sent from you to me while i was at SEMA, So you called 3 times left messages with no call back while i was out?, well i had no messages/voicemail's from you while i was out, i keep them logged for this reason. no emails from you either. If you called while i was out and left messages for someone else then i can speak on that but nothing was brought to my attention. 

Also forgive us for trying to do simple diagnostics of running though you doing an install to eliminate the possible causes, this is part of the process we go through for customers doing installs themselves. We could have caught a simple fix or issue. 

 

And regarding our "shitty services"  You are only around an hour and half away... (you purchased a trinity, sent us a pcm, and purchased a tune) and i just in the earlier post offered to open the shop time up to you and you to bring the car up to look it over at no additional charge to you to help see what your problem could be and look into getting it resolved because you were still having problems... if this is "shitty service" sir then i am at a loss. 

 

In regards to going somewhere else, your aforementioned contacting Aj Hemituner / HHP Josh/Bruce are extensively knowledgeable as well and bring a lot to the community. We all work together in the community to keep the Mopar aftermarket going strong. 

 

Oh and forgot noticed it was your first post, welcome to the forum, it's fun here 

[8secDart]

On Nov 2 was the last email you sent me. Here is a copy of the 2 emails I sent you on Nov 2 and Nov 3rd. With no return from you. When I called the guy said you where at SEMA and put me to the tuners voice mail. I left 2 messages on his voice mail.
Now 10 days later I am now better then I was. After no return Just looking to get this fixed. Sorry start shit but got to get something going.

[wyatt_j@arrington]

On Nov 2 was the last email you sent me. Here is a copy of the 2 emails I sent you on Nov 2 and Nov 3rd. With no return from you. When I called the guy said you where at SEMA and put me to the tuners voice mail. I left 2 messages on his voice mail.
Now 10 days later I am now better then I was. After no return Just looking to get this fixed. Sorry start shit but got to get something going.

And... this was handled when the tuner spoke with you...  like i said it has been 10 days now with no emails from you nor calls, Prior to me being out for SEMA you would call everyday a few times a day. And email quite frequently.  I spoke with Matt earlier regarding this and he was under the impression it was handled. Like i said i offered help if you wanted it, but if all you want is to complain then i will move on to someone that wants help.

You have my contact info and email if you decide you would like our help.

[8secDart]

. I have never spoken to anyone and never heard from you after I sent them emails.
It's OK. I spent $1,600.00 on this stuff. I am moving on!

[wyatt_j@arrington]

. I have never spoken to anyone and never heard from you after I sent them emails.
It's OK. I spent $1,600.00 on this stuff. I am moving on!

And like i said, your email simply states you unplugged the pcm to clear it thanks,that was the 2nd, Did you even load R4? You would think i would have receieved something giving us something to work off of... if so where is the email with data logs / list of codes i have requested every time? Why no calls or emails since?  We spoke everyday single day and then after the tuner says he spoke to you, you fall off the map and i get nothing... appears all was taken care of.  I respect you are moving on and don't want to take us up on our offer,  best of luck.