wyatt_j@arrington

Hey Chris, I shot you an email. Hope all's well!

So was this at the track or controlled environment? I often thought about how they did the runs... I know its TV but....

And like i said, your email simply states you unplugged the pcm to clear it thanks,that was the 2nd, Did you even load R4? You would think i would have receieved something giving us something to work off of... if so where is the email with data logs / list of codes i have requested every time? Why no calls or emails since? We spoke everyday single day and then after the tuner says he spoke to you, you fall off the map and i get nothing... appears all was taken care of. I respect you are moving on and don't want to take us up on our offer, best of luck.

And... this was handled when the tuner spoke with you... like i said it has been 10 days now with no emails from you nor calls, Prior to me being out for SEMA you would call everyday a few times a day. And email quite frequently. I spoke with Matt earlier regarding this and he was under the impression it was handled. Like i said i offered help if you wanted it, but if all you want is to complain then i will move on to someone that wants help. You have my contact info and email if you decide you would like our help.

Ok, Let's look at what you just stated.... You say you called and emailed 2 weeks ago, of course you did. My prior comment states i sent you revision 4 on Nov 2nd... 2 weeks ago as you mentioned was in October. Of course we had correspondence at that time 2 weeks ago. You sent data logs and codes, we reviewed it and a revision was sent on Nov. 2nd. I was at SEMA yes the 3rd through the 6th, I had no data logs / codes or correspondence sent from you to me while i was at SEMA, So you called 3 times left messages with no call back while i was out?, well i had no messages/voicemail's from you while i was out, i keep them logged for this reason. no emails from you either. If you called while i was out and left messages for someone else then i can speak on that but nothing was brought to my attention. Also forgive us for trying to do simple diagnostics of running though you doing an install to eliminate the possible causes, this is part of the process we go through for customers doing installs themselves. We could have caught a simple fix or issue. And regarding our "shitty services" You are only around an hour and half away... (you purchased a trinity, sent us a pcm, and purchased a tune) and i just in the earlier post offered to open the shop time up to you and you to bring the car up to look it over at no additional charge to you to help see what your problem could be and look into getting it resolved because you were still having problems... if this is "shitty service" sir then i am at a loss. In regards to going somewhere else, your aforementioned contacting Aj Hemituner / HHP Josh/Bruce are extensively knowledgeable as well and bring a lot to the community. We all work together in the community to keep the Mopar aftermarket going strong. Oh and forgot noticed it was your first post, welcome to the forum, it's fun here

Hi Lenny, We have done much more than getting nowhere… Yes we sold you a trinity and a tune for the 15 6.4. Further… We have multiple calls / emails assisting your with your install swap from the 5.7 to the 6.4, answering questions regarding the install and info on it providing assistance. I have around 20-30 calls between us and you including ones directly with our tuner We have fought body codes and other codes not typically related to a tuning issue. We also suspected at one point due to the data / codes that there was either an exhaust leak or something was not hooked up correctly. After several data logs sent in and trying to help you remotely diagnose your issue as to what it could be your last revision 4 was sent to you on Nov 2nd and we have not heard anything back from you on it. If you are still having issues I suggest you reach out to us or bring the car by the shop for us to look over as you are less than 2 hours away. -Wyatt

Patrick, I just recently received a call from a good customer of mine in regards to " a post on MMF regarding us" Your quote below... "Funny when I asked the first rep on Tuesday if they had been busy, the first thing out of the his mouth was "Things have really gotten better around here since we cleaned house and made some changes." Sounds like they still have some work to do......." This is Wyatt, I was the rep you spoke with that day. Your request for the replacement carbon tube for a cai setup. This is not a part we typically sell. Explaining the second rep that you got a hold of not having a part # readily available. Once I received your request and need for this individual part when we initially spoke I tried to see if we could break up a fully assembled cai setup in efforts to help you. I also researched your past orders and gathered info to see which setup we were producing at that time of your order to get you the correct part instead of shipping you something and it not being correct. For a time there we made shorter tubes with a billet ring on the end for our forced induction setups. This one we did not have any of and would need to be made. I later found out you would require the newer style. We had multiple complete units of these assembled ready to ship upon order. We assemble all of the cai setups and order all parts accordingly. I had to check to see if we could break up an assembled kit as an option to help you out replacing your worn part. Once I did this and got the ok, my parts director/ manager was on vacation this week so I had no pricing readily available on this, I took it upon myself to try to do the research to break down the bill of materials to get you a price on only the carbon tube. This took some time. I had it all wrapped up today. Today I had 2 customers pick up vehicles, one was a beautiful B5 blue Rt with a heads / cam setup and another a 73 Charger with a 6.1 426 conversion. I also had a Magnum being dropped off for a 410 stroker setup. Any of the guys on here that have dealt with me know when I have a customer show up they get my direct attention. We take the car for a drive and make sure they are happy upon pickup etc.... This takes some time. When customers drop off I take them on a tour through the shop explaining each step of the process. This did take some time today. Upon returning to my desk Greg informed me that you just called and were inquiring on your replacement tube for your cold air. I immediately called you back as I had already done the research and had your info at my desk and pricing available. Despite your beliefs this action to call you was not prompted due to a forum post. You can see this by the last time I logged in here. It was simply by a message to call you. That's when we got your order complete. I had you on my list to call by end of the day today. After we hung up I checked voicemails and I had received 2 from you this afternoon while I was away with customers in the shop. Obviously we had already spoken and were in email contact at that point. If you leave a voicemail for me it will be returned that day. I apologize you had to wait an additional day or so for this particular part and return call however I needed correct info for you rather than guessing at it. I have the order placed and will get you your tracking asap. I can understand your urgent need for your replacement cold air tube and for your wait am willing to pay out of my own pocket to get you expedited shipping if you like rather than the standard ups ground which takes 4 days to your location. This should compensate for your time lost and get it there at the same time as if it were shipped yesterday. My mistake. I apologize. There you go full disclosure, hope this helps explain this to you and the others on the forum here. Now back to dinner with my family. And I stand behind what I said about things being better at API, they are. Instead of having superchargers ship in 3-5 weeks we stock several on the shelf now ready to go and others are shipping within 3-10 days. Drop in pistons/rods, cam setups, Tb's cai's all are stocked up. Engines are being built in estimated 3 weeks from the time the cores hit the door. Builds are now flowing through the shop with no lapse. Things are improving at API and we do have further to go as we are constantly wanting to improve, we are busy and I am thankful for that. -Wyatt

Your welcome John, and thanks guys I try.

Thank You for your business! Anything else i can help with just let me know. --Wyatt

Arrington & Magnuson Case...

It's Here!! The New API Competition Single Pump Fuel Hat Pump pic 1: http://www.shophemi.com/download/API-comp-single-fuelhat.jpg Pump pic 2: http://www.shophemi.com/download/API-comp-single-fuelhat2.jpg Pumps pic: http://www.shophemi.com/download/API-comp-single-fuelhats.jpg Product link: http://www.shophemi.com/p-2559-api-competition-single-pump-fuel-system.aspx NOW Shipping. Competition Single Pump Fuel System The new API Competition Single Pump Fuel System by Arrington Performance eliminates the stock fuel pump and replaces it with a single high output turbine pump. This system utilizes a turbine 262 pump that is designed specifically for High Octane Race Fuels and pump gas. The new fuel system is rated for 700 horsepower based on current testing. The system utilizes the stock fuel basket and incorporate a custom high-pressure billet venturi system within the driver side basket. This system will maintain the factory fuel tank as well as factory fuel pressure regulation. This configuration maintains quiet operation even under full load. If you have questions about installing this HEMI part, please refer to our Fuel Hat Installation Guide . Please note that the current installation guide has been modified from the previous version in order to release the second version in a timely fashion. A finalized version of these instruction will be released soon. Benefits over the previous fuel system: Unlike the previous version of this fuel system, the LX/LC HEMI Dual Pump Fuel Hat by Arrington Performance, the new single pump stock replacement fuel system will not require the installation of an additional wiring harness because the 15 amp draw of this system safely utilizes the factory wiring and will install more simply by making use of the stock fuel hat and basket.

Hi, We have a full kit with tuning included for the 13's (Rt included.) Our 13' kits are on sale right now and are starting around 7050.00 If you would like to go over the details i could give you a call and we could discuss your options / other options and can help you on getting your Challenger hooked up. Send over contact info if you would like to go over everything. thanks, Wyatt 866-844-1245 ext. 121

Shophemi/Arrington Performance Engine Sale!!! Hey guys, getting some good deals going on here, pricing and descriptions in the picture below! The 5.7 and 6.4 engines we can build and have ready to ship in 2 weeks from time of purchase, the 6.1 engines we will need you to send in your cores first for us to build off of. Once the core is received it's a 2 week turnaround for shipment. Thanks and if anyone has any other questions just shoot us a PM, email or call us at 1-866-844-1245

New dyno run uploaded. Great to meet you Kyle and hope you enjoy the car! --Wyatt

Hey Chris, We got that bracket shipped out for you yesterday and you will have it Monday. you should be good to go --Wyatt